Interactive Voice Response System



IVRS



IVRS card
Interactive Voice Response System


The prospective students of NIIT lookout for some information about the organisation and the courses offered by its education centres. They could get such information only during business hours from the concerned person available. After the centre closed down for the day, the students could not get any information. The NIIT education centres thus wanted a system by which certain information is made available to its prospective students round the clock even when the concerned person is not available. To fulfil this requirement CRCS built the Interactive Voice Response System (IVR), a device that can digitise and replay audio.

The Interactive Voice Response System (IVRS) is an ISA bus based PC plug-in card for Computer-Telephony Integration (CTI). The IVR was preceded by the development of the 'Master Blaster' in 1994. The Master Blaster is a compact, low-cost parallel port based device for audio replay and recording. It is India's first and the only such device till date.

The device can digitise and replay audio at software programmable sampling rates from 8KHz to 22KHz. It has built-in anti-aliasing filters and an audio mixer. The technology assimilated while developing Master Blaster was later used for NIIT IVRS card. The circuit and the printed circuit designs of the IVR system are proprietary to NIIT.

The IVR system has found wide spread applications within NIIT and its subsidiary companies. Several IVR systems were developed and deployed across the country during the year 1996-2000 for the following applications:
  1. Billing Enquiry System for Noida Power Corporation Ltd.

  2. NIIT Dial-A-Question-Service (deployed at Mauritius, Delhi, Mumbai, Calcutta, Bangalore, Hyderabad, Chennai and Pune)

  3. TelInfo System for NIIT

  4. TelAssistant System for NIIT Students

  5. Income Tax information system for NIIT employees (Also called SPIN: System for Personal Information for NIITians)

  6. Complaint Handling system for NIIT Employees

For more details contact: Sanjay Gupta